Välkommen till Fair Horse Care - Fri frakt i hela Sverige - Säker betalning med Klarna - Nöjd kund garanti
Välkommen till Fair Horse Care - Fri frakt i hela Sverige - Säker betalning med Klarna - Nöjd kund garanti

Contact & Support

Do you have questions regarding your order, a product or would you like to give usfeedback? Do not hesitate to contact our customer service. We aim to respond to all inquiries within 24 hours, but on busy days it may take alittle longer. We are happy to help you in English and Swedish. Below you will find the most common questions.

info@fairhorsecare.com

+46733 32 09 48

FAQ & Support

We offer payment in collaboration with klarna, both invoice and card within Sweden. Only payment by card outside Sweden.

If you have questions regarding your purchase with Klarna, you can find answers to the most common questions in Klarna’s FAQ. 

If you are unable to find the information you are looking for, please contact our customer service and we will assist you further.

Yes we do ship worldwide! 

We always strive to offer our customers the fastest possible delivery. When choosing standard shipping (DHL Freight/UPS*) The delivery time is 3-5 working days.

We also offer Express shipping for an extra fee with DHL Express as an alternative with a delivery time of 1-3 working days.

We use DHL Freight as our courier to countries within the EU and Norway.

We use UPS as standard shipping service to the rest of the world.

Yes, we offer free shipping for orders above 500 sek or 100 euro.

Free shipping for orders above 500 sek or 100 euros world wide.

Standard shipping cost:

Sweden: Free delivery in Sweden.

Europe (within EU): 7 EUR

Outside the EU: 8 EUR

Since we are using DDP, Delivery Duty Paid, there will be no additional costs for you, the customer, when purchasing from the United Kingdom. Fair Horse Care is responsible for all risks and fees until the goods are delivered, we also take responsibility for the import clearance. The price you see at checkout is the price you pay. No hidden fees or taxes.

All of our deliveries to the United Kingdom are shipped with UPS.

We process returns as soon as they arrive at our warehouse. Once the refund is processed, you will receive an email confirmation. The refund normally takes 3-5 working days from the time your return has been registered and approved by us.

Yes. You as a customer always have 30 days to buy from the moment you receive your order from us. The product(s) must be unused and in the same condition as on delivery. Unbroken packaging is a requirement. If you want to make a return for a reason other than a canceled purchase, this applies under complaints. 

We always try to solve complaints the easiest way possible. Contact us via email with your order number, an explanation of why a complaint is desired and possibly pictures of the faulty product.

If you have a discount code you can enter this in the checkout.